Refund and Returns Policy

Last Updated: April 21, 2026

Thank you for shopping at MudPenny (mudpenny.com). This policy applies strictly to ecommerce purchases made through our website, including roasted coffee beans, coffee subscriptions, and non-food merchandise.

Please note: This policy does not apply to dine-in, takeout, curbside food orders, catering, or gift card purchases. For catering or gift card inquiries, please refer to our Toast ordering portals. For in-store food/beverage issues, please contact the specific MudPenny location directly.

1. Merchandise & Non-Food Gifts

We want you to love your MudPenny gear. If you are not completely satisfied with your physical merchandise (such as apparel, mugs, or brewing equipment), we accept returns [AND/OR EXCHANGES] under the following conditions:

• Timeframe: Returns must be initiated within [XX] days of the delivery date.
• Condition: Items must be returned in [NEW/UNUSED CONDITION WITH ORIGINAL TAGS AND PACKAGING].
• Return Shipping: [MUDPENNY / THE CUSTOMER] is responsible for return shipping costs. [OPTIONAL: Shipping costs from the original order are non-refundable.]

2. Roasted Coffee Beans & Subscriptions

Because coffee is a perishable product, our return policy for roasted coffee beans is as follows:

• [OPTION A: Final Sale] Whole bean and ground coffee purchases are final sale and cannot be returned. However, if your order arrives damaged, or if you receive the wrong item, please contact us within [XX] days so we can make it right.
• [OPTION B: Satisfaction Guarantee] If you are unhappy with the flavor profile of the coffee you received, please let us know within [XX] days. While we cannot accept physical returns of roasted coffee, we are happy to offer [A REPLACEMENT BAG / STORE CREDIT / A REFUND].
• Subscriptions: Subscription cancellations must be made prior to your next billing date. Once a subscription order has been processed and shipped, it [IS / IS NOT] eligible for a refund.

3. Damaged or Incorrect Orders

If your ecommerce order arrives damaged, defective, or incorrect, please email us at [Contact Email] within [XX] days of delivery with your order number and a photo of the item. We will arrange for a replacement or refund immediately.

4. Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a credit will automatically be applied to your original method of payment. Please allow [XX to XX] business days for the funds to appear in your account, depending on your bank or credit card issuer.

5. How to Initiate a Return

To start a return, please contact us at [Contact Email] with your order number and the reason for your return. Our team will provide you with further instructions [AND A RETURN SHIPPING LABEL, IF APPLICABLE].